Return Policy

Our 30 Day Return Policy - Exchanges and Refunds

Products purchased from CzipLee automatically include a 30-day exchange/refund option (Please note: this excludes items in the sale category, bulk purchases and e-gift cards).

All returned items need to be in perfect unused condition complete with original packaging. Should the product not be in original condition, please contact us before returning it. There is a RM50.00 service and repacking charge for any returned items not in original unopened condition. CzipLee is not responsible if returned items are lost in transit.

Non-returnable items: Gift cards, downloadable software products

Refunds: Your refund will be for the item, not for the original postage costs. If your item was sent with free shipping, we may withhold the cost of the original postage.

Exchanges: You will be responsible for the return postage to get the item back to CzipLee and you will need to pay for postage again if it's below the 'free shipping' threshold. 

How to make a return: If for whatever reason you’d like to exchange your purchase for another, simply log in to your account to lodge a return request:

  1. Log into your CzipLee account and click My Orders
  2. Select View next to the order you'd like to return.
  3. Click Return at the top of the order and complete the form making sure to add all of the items you'd like to return from that order.
  4. You'll receive an Authorised email from us. Pack your items and return to the address supplied (1 & 3 Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia).

If you don't have an account with CzipLee simply emailus or call us on +60 3 2287 0699.

SALE & BULK ORDERS

Products purchased in large quantities, at reduced rates may not be returned or exchanged.

WARRANTY RETURNS

In the rare case that you receive a faulty or damaged product upon delivery, simply lodge a return (via the process above) and we will arrange to have the item replaced. 

All faulty/damaged goods must be returned to us for inspection.

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit. We will provide reply paid postage information for your Warranty return. If the item is faulty, damaged or significantly not as described, CzipLee will cover all postage costs and provide a full refund.

If you don't have an account with CzipLee simply emailus or call us on +60 3 2287 0699.

INCORRECT DELIVERY RETURNS

We do our very best to avoid this, but if you think you have received the wrong item, then simply lodge a return from within your account.

If you don't have an account with CzipLee simply email us or call us on +60 3 2287 0699.