SHIPPING

When will my order ship? 

    1. Fully paid orders will usually be dispatched within 3 business days
    2. Please note there may be some dispatch delays during periods around sales or holiday periods. 
    3. Orders are dispatched Monday to Friday (Malaysian hours) and not on weekends or public holidays.
    4. Our daily processing cut off time is 1900hrs (Standard Malaysian Time, UTC+8.00), Monday to Friday.
    5. All shipment quotes are based on delivery address and not billing address.

    How do I track my order?

    1. Tracking numbers are sent in your Shipping Confirmation/Fulfilment email, sent once your order has been despatched. 
    2. You can track your order by clicking the link in your email
    3. Delivery times after dispatch will depend on the carrier’s delivery service.
    4. In order to help deliver, it is best to provide full contact details including telephone and email address so you can be contacted locally if there are problems with delivery.

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    WITHIN MALAYSIA

    Local Courier Services

    We use easyParcel delivery services. This is a registered service which can be tracked. Estimated delivery times are between 2-5 business days, after fulfilment.

    This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Carriers. Carriers will not leave packages unattended/unsigned for. 

    • Can deliver to PO BOX or Street Address.
    • Delivers on Monday-Friday. Does not deliver on public holidays.

    Same Day Delivery - GoGet (Available soon)

    We use GoGet for same day delivery.
    This service is for orders placed by 11am and is available to the Klang Valley customers only.
     Please nominate a delivery address (eg. work address) where somebody will be available to sign for the delivery between 9am-5pm. If no-one is there to sign for the order, you may be liable for re-delivery charges.
    • Can deliver to Street Address ONLY if someone is there to sign for the parcel
    • CANNOT deliver to PO BOX
    • Delivers on Monday-Friday. Does not deliver on public holidays. 

    Shipping Times to the Peninsular Malaysia

    When shipping within the Peninsular Malaysia, your order will arrive within these delivery estimates based on your location and selected shipping speed.

    Destination Country

    GoGet Delivery (business days)

    Major Cities/Town Shipping (business days)

    Out of Delivery Area (ODA) Shipping (business days)

    Klang Valley (Within 25km of Kuala Lumpur)

    Within 1

    Within 2

    3 to 5

    Rest of Peninsular Malaysia

    N/A

    Within 2

    3 to 5

     

    Shipping Times to East Malaysia (Sabah & Sarawak)

    When shipping to East Malaysia (Sabah & Sarawak), your order will arrive within these delivery estimates based on your location and selected shipping speed.

    Destination Country

    Major Cities/Town Shipping (business days)

    Out of Delivery Area (ODA) Shipping (business days)

     East Malaysia (Sabah & Sarawak)

     

    2 to 3

     

    3 to 5

    INTERNATIONAL

    We ship to selected international destinations. Countries outside of Malaysia will receive orders in approximately 5-30 business days (goods often arrive sooner than this, but transit time varies based on destination country and performance of postal service/s). You can select the appropriate country in the checkout section of the web site. We will do our best to ensure your delivery arrives as soon as possible. You may be liable for the destination country’s taxes (please check this prior to ordering, CzipLee will not be responsible for any duties or charges incurred at the recipient country).

    CzipLee ships to countries, including Singapore, Thailand, Indonesia, USA, UK, Australia and New Zealand.  

    Standard Shipping (5-30 business day)
    We use PosLaju EMS & Track International, which can be tracked.

    Estimated delivery is approximately 5-15 business day from KUALA LUMPUR.  At peak times, it may take longer.

    This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Carriers. Carriers will not leave packages unattended/unsigned for.

    • Can deliver to PO BOX or Street Address.
    • Delivers on Monday-Friday
    • Does not deliver on public holidays.

     Expedited Shipping (3-5 business day) - Singapore only

    This option is only available for Singapore at the moment.

    This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Carriers. Carriers will not leave packages unattended or unsigned for.

    • Can deliver to PO BOX or Street Address.
    • Delivers on Monday-Friday
    • Does not deliver on public holidays.

     FedEx International

    We use FedEx International service which can be tracked

    Estimated delivery is approximately 2-15 working days. (You may like to check FedEX - link to site for shipping internationally.) 
    This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel (ideally a work/office address you know will be attended).
    • Can deliver to Street Address ONLY
    • CANNOT deliver to PO BOX 

    Shipping Times to Singapore, Rest of Asia & Oceania

    When shipping to Singapore, Rest of Asia and Oceania, your order will arrive within these delivery estimates based on your location and selected shipping speed.

    Destination Country

    Priority Shipping-FedEx International (business days)

    Expedited Shipping Courier Services (business days)

    Standard Shipping-PosLaju EMS (business days)

    Singapore

    Within 2

    3 to 5

    5 to 7

    Asia Regional Average

    2 to 4

    N/A

    5 to 30

    Oceania Regional Average

    3 to 5

    N/A

    6 to 30

      

    Shipping Times to Rest of the World

    When shipping to the Rest of the World, your order will arrive within these delivery estimates based on your location and selected shipping speed.

    Destination Country

    Priority Shipping-FedEx International (business days)

    Expedited Shipping Courier Services (business days)

    Standard Shipping-PosLaju EMS (business days)

    Europe Regional Average

    2 to 4

    N/A

    18 to 30

    Africa Regional Average

    3 to 7

    N/A

    18 to 30

    US & Canada Regional Average

    5 to 9

    N/A

    18 to 30

    Latin America Regional Average

    5 to 9

    N/A

    18 to 30

    Middle East Regional Average

    3 to 7

    N/A

    18 to 30

     

     

     

     

     

    About Customs, Duties & Taxes

    When ordering from CzipLee, you're responsible for assuring the product can be lawfully imported to the destination country.

    The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; CzipLee has no control over these charges, nor can CzipLee predict what they may be.

    Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Note:

    • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
    • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

    Terms & Conditions

    Each item in your order is sold by CzipLee Books & Stationery (Bangsar) Sdn Bhd. ("CzipLee Export").

    Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

    In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

    To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

    These terms and conditions are in addition to the standard Conditions of Use of the CzipLee website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the Malaysia.

    Limitations

    For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from CzipLee.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

    Privacy

    Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

    Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

    If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

    Customs authorities require the value of the gift item to be stated directly on the package.